Welcome to The Denver Post Digital Replica Edition, where you can receive every
page, every day on your iPad or iPhone. If you don't find the answers to your questions
in this section, you may go to
www.denverpostcustomercare.com and send your question
to us by using the feedback area under customer service. You can also call our customer
service department during normal business hours at 303-832-3232.
Q: How do I access the Digital Replica Edition on my device?
There are two ways: use an internet browser and log onto www.DenverPostCustomerCare.com, click
on the Digital Replica Edition icon and provide your user name and password, or
download the Denver Post iPhone or iPad App at DenverPost.com/mobile. Once the App
is on your device, you can access the Digital Replica Edition simply by touching
the "Digital Edition" button.
Q: Where do I get my user name and password?
The first time you access the Digital Replica Edition you will be asked to create
a user name and password. You will only need to create these once. And if you forget
either, simply click on the "forgot user name or password" link and follow the on-screen
Q: What is the difference between the Digital Replica Edition and
The Digital Replica Edition is an exact replica of the print edition that's delivered
to homes and retail outlets. (It may contain less advertising inserts, as not all
are available electronically from advertisers.) The Digital Replica Edition is available
only through an annual paid subscription. DenverPost.com is Colorado's most-visited
website, featuring the day's top stories and breaking news. There is no fee to access
Q: Can I sample the Digital Replica Edition before I make the decision
to purchase a subscription?
Yes. We are currently offering a 30-day free trial subscription.
Q: What is the cost of a subscription for the Digital Replica Edition
of Denver Post?
Current home-delivery subscribers of The Denver Post can access the Digital Replica
Edition for $1.08 per month. Non-subscribers can access the Digital Replica Edition
for $5.99 a month. You may either charge the full annual amount to a major credit
card or enroll in our EASY·PAY program. This is an automatic recurring program.
The credit card of your choice will be charged monthly, based on the subscription
fees above. Your recurring charge will continue past your 12-month subscription
unless you contact our customer service department to discontinue your subscription.
You may also send written notice to: The Denver Post, Attn: Circulation Customer
Service Dept., 101 West Colfax Ave., Denver, CO 80202.
Q: How do I renew my subscription to the Digital Replica Edition
after one year?
You will receive a renewal notice via U.S. Mail or email if you made a full one-year
payment. If you are enrolled in EASY·PAY you will continue to receive the subscription
until you notify us as outlined above.
Q: What are the viewing options on my device?
The newspaper is displayed just as it appears in print. Just touch the "reader"
button on the bottom navigation bar. You can "pinch and zoom" to enlarge stories
and photos. You can also touch the "Pages" button on the top navigation bar to view
a carousel of all available pages. The top navigation bar also has a "archive" button
to view a list all currently available editions.
Q: The text is too small. How can I make it larger?
You can "pinch and zoom" to enlarge stories and photos.
Q: Where are back issues?
30 days worth of back issues are maintained currently. Just click the 'Archive'
button on the top or bottom navigation bars. Choose a specific issue or choose from
the dated thumbnail display of the back issue you are interested in.
Q: What if I am only interested in articles about certain things
– like the Denver Broncos?
The Digital Replica Edition makes it easier than ever to find specific coverage
on certain topics. Just click on the 'Search' button on the tool bar, and type in
keywords such as Denver Broncos or Broncos, and links to any coverage will appear,
no matter what section they are in. You can search just that day or over all available
Q: Can articles, photos, and features such as crossword puzzles and
comics be printed out?
No, you are not able to print the Digital Replica Edition at this time.
Q: Can I share stories, photos or features to another user?
Yes. Touch the 'Menu' button on the top navigation bar and select the 'share this
edition' option. You will be asked how you would like to share – through Facebook,
Twitter or email. Once you select an option, a link to the edition will be sent
via that option.
Q: I prefer following text links to stories, rather than paging through
an entire section or edition. How do I do that?
It may be easier for some users to view stories in the iPad or iPhone app than in
the Digital Replica Edition. Download the free app at DenverPost.com/mobile.
Q: When I signed up you collected personal information. Is that information
being offered to any third parties?
No. This information is for internal use only. Those who sign up will receive emails
from The Denver Post on occasion. You have the option to indicate you prefer not
to receive promotional email.
Q: Can I download the entire paper as a PDF?
PDF, or high-resolution image, is primarily for users who want to download the entire
paper for offline viewing later, such as on an airplane. Just touch the 'download'
button on the edition's home page. Downloading an entire edition may take a few
Q: It's slow on my phone, can you speed it up?
While it will load on a 3G device, the E-Edition was designed to be used with a
WiFi connection. The pages are extremely "graphics oriented" and loading on a 3G
network will take a while. Tablets also carry much more memory than your average
phone. If any other applications are running, you will see significant lag using